Manufacturing Warranty Terms & Conditions

Our manufacturing warranty on our products is governed by these terms and conditions.

 

General:

1. Receipt of the board is based on the tracking information of the delivery company that delivered your package. This information can be found on the delivery company’s website using your tracking number.

 

2. In these terms and conditions “the board” refers to the inflatable paddle board.

 

3. It is possible to substitute a visit to the store for warranty service with delivery. Delivery to the store will be covered by Québec SUP up to 60 days after receipt of the product. After 60 days substitutions are the responsibility of the customer. The seller initially issues an invoice to the customer for the delivery service to obtain the product from the customer and return the product to the customer. When paid by the customer, the packing slip is transferred to the customer to send the merchandise to the seller for warranty service.

 

4. Aesthetic defects upon receipt of merchandise included:
   scratch(es), scratch(es), cut(s), stain(s) and any other similar aesthetic defects. Also includes any cosmetic defects on the product or product components that may be caused by an external force and do not cause damage preventing the proper functioning of the product.
   Being sporting articles highly susceptible to slight and moderate aesthetic defects by their nature of use and for reasons of responsible consumption in order to reduce our ecological footprint. We do not authorize any product exchange other than for aesthetic defects that we consider major.
   1. On the board
      1. Any cosmetic defects must be reported to sellers within 48 hours of receipt of the board.
         1. Any slight cosmetic defects on the board are not eligible for warranty
         2. Moderate defects reported within 48 hours:
            1. Compensation of $30
         3. Major defects mentioned within 48 hours:
            1. Compensation of $60 or;
            2. a replacement at our expense
         4. If reported within 48 hours or more, no compensation or compensation is awarded
      2. On accessories
         1. Any cosmetic defects on accessories must be reported to sellers within 48 hours of receipt of the order.
            1. Any slight cosmetic defects on accessories are not eligible for warranty
            2. Moderate defects reported within 48 hours:
               1. Compensation of 25% of the value of the accessories
            3. Major defects mentioned within 48 hours:
               1. Compensation of 50% of the value of the accessory
               2. A replacement of the accessory at our expense
            4. If reported within 48 hours or more, no compensation or compensation is awarded

 

5. Missing accessories in the inflatable paddle board set when receiving goods: Our inflatable paddle boards come with several accessories used for its use. These accessories may vary in product type, shape, packaging, etc.
   1. Missing accessories must be reported to sellers within 48 hours of receiving the board.
   2. If reported within 48 hours, we will return the missing accessory free of charge
   3. If reported within 48 hours or more, the customer must purchase the missing accessory and pay for its delivery.

 

6. Perforation of a product: The manufacturing warranty covers perforation upon receipt of merchandise only. No further perforation beyond the given period of 48 hours following receipt is eligible for the manufacturer's warranty.
7. 1. These perforations must be reported to the sellers within 48 hours of receipt of the board.
      1. If mentioned within 48 hours two options are available to the customer;
         1. Compensation of $75 or;
         2. A replacement of the accessory at our expense
      2. If reported within 48 hours or more, no compensation or compensation is granted. The customer is still eligible for repair service at our offices at a reduced price of $15 per “patch”.

 7. At any time, no item is eligible for warranty if the customer has proceeded or even attempted to repair the manufacturing defect themselves. Our team will inspect the item upon receipt to determine the item's eligibility for warranty.

 

 

Eligible for accessories*:

Please note that the accessories are not guaranteed by the same warranty as the inflatable paddle board. The accessories are eligible for a 3-month manufacturing warranty under the following terms:

1. Breaks on accessories
   1. All damage to accessories that cannot be caused by external force.
      
      1. If reported within one month following receipt of the accessory. Two options are available to the customer:
         1. 50% compensation if the item is still usable without affecting performance.
         2. The customer comes to the store for a free replacement.*
      2. If reported between the 1st and 3rd months following receipt of the accessory. Two options are available to the customer:
         1. 25% compensation if the item is still usable without affecting performance.
         2. The customer comes to the store for a free replacement.*

  

Eligible for The Wild Tribe brand boards:

Click here: See The Wild Tribe Limited Warranty details here

 

Eligible for boards under the 1 year warranty*:

1. Breaks on the board
   1. Joint separation from board
      1. Detachment minor repairable by customer
         1. In the 1st month follow receipt of the board. Two options are available to the customer:
            1. Compensation of $35 and the customer will reattach the detached part himself
            2. The customer comes to the store for a free repair *
         2. Between the 1st month and the 6th month follow the reception of the board. Two options are available to the customer:
            1. Compensation of $20 and the customer will reattach the detached part himself
            2. The customer comes to the store for a free repair *
         3. Between the6th and 12th months follow the reception of the board
            1. The customer comes to the store for a free repair *

Link to explanatory video on how to repair minor joint separation.

1. Major detachment
   1. Within the first 6 months following receipt of the board.
      1. Replacement of the board at our expense
   2. Between the 6th and 12th months following receipt of the board
      1. No guarantee on major separation of joints

 

2. Removing the non-slip mat
   1. Minor detachment repairable by customer
      1. Within 1st month following receipt of the board. Two options are available to the customer:
         1. Compensation of $35 and the customer will reattach the detached part himself
         2. The customer comes to the store for a free repair *
      2. Between1st and 6th months following receipt of the board. Two options are available to the customer:
         1. Compensation of $20 and the customer will reattach the detached part himself
         2. The customer comes to the store for a free repair *

• Between the 6th and 12th month following receipt of the board
  1. No guarantee on minor carpet detachment

Link to explanatory video on how to repair minor joint separation

 

1. Major detachment
   1. In the first 6 months following receipt of the board.
      1. Replacement of the board at our expense
   2. Between the 6th and 12th month following receipt of the board
      1. The customer comes to the store for a free repair.* If repair is not possible, a replacement of the board at our expense

 

3. Handle detachment
   1. Minor detachment repairable by customer
      1. In the1st month following receipt of the board. Two options are available to the customer:
         1. Compensation of $35 and the customer will reattach the detached part himself
         2. The customer comes to the store for a free repair *
      2. Between 1st month and 6th month following receipt of the board. Two options are available to the customer:
         1. Compensation of $20 and the customer will reattach the detached part himself
         2. The customer comes to the store for a free repair *

• Between the 6th and the 12th month following receipt of the board
  1. No guarantee on minor separation of joints

1. Major detachment
   1. In the first 6 months following receipt of the board.
      1. Replacement of the board at our expense
   2. Between the 6th and the 12th month following receipt of the board
      1. The customer comes to the store for a free repair. * If repair is not possible, replacement of the board at our expense

 

4. Detachment of accessories
   1. In the 1st month following receipt of the board. Two options are available to the customer:
      1. Compensation of $20 and the customer will reattach the detached part himself
      2. The customer comes to the store for a free repair *
   2. Between the 1st month and the 12th month following receipt of the board. Two options are available to the customer:
      1. The customer comes to the store for a free repair *

5. Valve
   1. In the first 6 months following receipt of the board
      1. Replacement of the board at our expense
   2. Between 6th month and 12th months following receipt of the board
      1. The customer comes to the store for a free repair *

 

6. Board warping
   1. The customer has 3 months after receipt* to report any deformation of the board.
      1.1 If reported within the first 3 months, a replacement of the board at our expense is offered.
      
      < em>* If received between November 15 and April 1, the 3 months will be calculated from April 1.

 

Eligible for The Wild Tribe brand boards:

Click here: See details of The Wild Tribe Limited Warranty here

 

*1 year warranty: includes all boards that are not exclusive to the company.

*3 year warranty: includes all The Wild Tribe boards. Exclusive brand and designed by QuébecSUP.

*For all aesthetic defects, refer to article 4 of the “General” section 

*All repairs include the risk of slightly affecting the aesthetics of the product. Several products are used that can affect board materials aesthetically and not quality and performance. We do not guarantee and will not compensate these aesthetic effects during a repair.

*All complaint requests must be made by the customer of the order with the email address used when placing the order in question. It is impossible to make a claim for someone else.